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Customer Relations Executive

Location: Green Meadows Springs Business Park, Cardiff

Business area: TBMC

Date posted: 2017-09-11

Brief description

We’re looking for a Customer Relations Executive to join our TBMC business based in Cardiff. If you have previous outbound B2B and B2C telemarketing experience and the ability to help raise the profile of TBMC in the marketplace, then get in touch.

Purpose of the role

To build relationships with customers, provide information about TBMC’s buy-to-let service both over the telephone and via email, and deliver presentations at customer events in different locations in the country.

Duties & responsibilities

  • Make outbound sales calls to brokers and landlords to promote TBMC’s products and services
  • Develop and nurture relationships with key customers
  • Liaise with the Marketing department to deliver telemarketing campaigns
  • Help raise the profile of TBMC in the broker and landlord markets
  • Keep up to date with developments in the buy-to-let market place
  • Maintain TBMC’s product listing on mortgage sourcing systems
  • Assist the Head of Marketing in organising customer workshops
  • Create and deliver presentations on the TBMC proposition at broker and landlord events
  • Provide monthly reports on telemarketing activity


  • An understanding of the buy-to-let mortgage market place
  • Strong communication, presentation and interpersonal skills
  • Good time management and ability to work under pressure
  • Able to work alone as well as within a team
  • Working knowledge of MS Office applications
  • Ability to take ownership and see things through to conclusion

Qualifications and experience

Grade C or above GCSE (or equivalent) in English and Mathematics. Previous outbound B2B and B2C telemarketing experience essential. The role is office-based but will involve some travel, therefore the ideal candidate will hold a full UK driving licence.

Working hours

37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch).


Relevant training will be provided

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Living wage