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Property Support Officer

Salary: £16,500 pro rata

Location: Homer Road, Solihull

Date posted: 2017-09-26

Brief description

Are you an organised individual who enjoys the challenge of working under pressure to meet deadlines? If you’d like the opportunity to work within our busy First Mortgage Servicing division supporting the Property Management Officers, then get in touch.

Purpose of the role

To provide administrative support to Property Management Officers, enabling them to manage properties on behalf of the appointed Law of Property Act receiver of rent.

Duties & responsibilities

  • Prioritise and undertake daily support tasks and events ensuring service level agreements, Key Performance Indicators and the receiver’s objectives are being achieved
  • Process receiver of rent instructions and to act on requests received from the lender
  • Monitor and allocate accordingly all enquiries, post and faxes received within the Property Management Team on a daily basis
  • Chase outstanding gas safety certificates
  • Pass correspondence to be imaged in a timely fashion to the correct account
  • Chase, check and action third party invoices as required
  • Liaise regularly with the Property Management Officers and other internal teams to assist with support tasks as appropriate
  • Act as a referral point for queries received within the team
  • Assist with ensuring the necessary quality controls exist and the team adhere to service standards


  • Be capable of organising, prioritising and completing workload within set timeframe
  • Excellent written and verbal communication skills at all levels
  • Resilient when under pressure
  • Be able to react positively to change

Qualifications and experience

Grade C or above GCSE (or equivalent) in English and Mathematics. Experience of working in an office environment, with a good understanding of the receivership of rent process preferred but not essential.

Working hours

37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch) or 25 hours per week, Monday to Friday, 9.30am to 2.30pm. A flexible approach to working hours is required.


Relevant training will be provided.

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Living wage