If you’re a customer-focused financial services professional with a great leadership style, this is a superb opportunity to take your next step with a company that celebrates their employees’ efforts.
We’re looking for someone with knowledge of regulatory requirements within the financial sector and experience of supervising, coaching and providing feedback, to lead a team of collections agents. If you have the skills needed to develop and motivate employees, and the ability to work under pressure then this could be the role for you.
As the Team Leader, you’ll be tasked with overseeing and ensuring that an exceptional customer journey and service is delivered.
By coaching and developing, you’ll inspire your team to recover arrears on a range of products whilst adhering to compliance and regulatory requirements. Effectively prioritising tasks, you’ll also assist them with any complex customer cases. In addition, you will be responsible for developing a team of people to ensure they meet objectives set whilst considering Paragon’s core values and regulatory requirements.
Grade C or above GCSE (or equivalent) in English and Mathematics and experience of supervising, coaching and providing feedback to employees.
During the working week the hours will be 8.00am to 5.00pm (one hour for lunch) three days a week and 8.00am to 9.00pm (two 30 minute breaks) once a week. The day off in the week must immediately follow the late night worked.
Additional weekend hours are required for this role. They consist of 12 hours split across an eight week period and will be agreed with your manager.
Relevant training will be provided.