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Customer Services Officer

Salary: £16,477.50

Location: Homer Road, Solihull

Business area: First Mortgage Servicing

Date posted: 2017-09-28

Brief description

We’re looking for three individuals with excellent communication skills and previous customer service experience to join our First Mortgage Servicing department as a Customer Services Officer. If you already have an understanding of mortgages this could be the perfect role for you.

Purpose of the role

To represent the organisation in a professional manner whilst providing excellent customer service.

Duties & responsibilities

  • Provide accurate and timely information in response to customer enquires
  • Interpret customers instructions and action in accordance with company procedures and processes
  • Manage, organise and update relevant information on computer systems
  • Perform these tasks within the service level agreements of the division
  • Represent the organisation in a highly professional manner at all times


  • Excellent written and verbal communication skills
  • Ability to understand the core of a customer’s issue
  • Basic understanding of mortgages

Qualifications and experience

Grade C or above GCSE (or equivalent) in English and Mathematics and previous customer service experience is required.

Working hours

37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch).


Relevant training will be provided.

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Living wage