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Business Support Officer

Location: Homer Road, Solihull

Business area: Paragon Bank

Date posted: 2017-05-19

Brief description

Do you have excellent administrative, communication and organisational skills? Our Car Finance Business Support Team are looking for someone with customer service experience who will adopt a methodical approach to work ensuring accuracy at all times. Are you this person?

Purpose of the role

As part of the new lending department, you will process all new car finance completion cases through to release funds and payment of commissions. In addition, the role includes new introducer approval and set up, demonstrating excellent standards of customer service and commitment to providing regular communication to our business introducers.

Duties & responsibilities

  • Establish and maintain professional relationships with internal and external customers 
  • Check and validate agreement and vehicle documentation for all application payout completions prior to funds release
  • Operate within credit policy and lending guidelines and procedures
  • Assess and set up new introducer applications
  • Manage commission payments and debit back processing
  • Data entry, ensuring a high level of accuracy is maintained
  • Effective handling of incoming new lending enquiries
  • Ensure all tasks are completed and delivered in line with agreed deadlines and service standards


  • Attention to detail
  • Ability to work as part of a team and on own initiative
  • Able to communicate clearly and concisely on all levels
  • Computer literate with a working knowledge of MS Office applications
  • Awareness and understanding of regulatory and compliance requirements

Qualifications and experience

Grade C or above GCSE (or equivalent) in English and Mathematics. Previous experience in a customer service and administrative environment essential.

Working hours

37.5 hours per week on a two week rota, week one Monday to Friday, 8.30am to 5.00pm (one hour for lunch), week two 10.30am to 7.00pm (one hour for lunch).

In addition to normal working hours, you may be required to work one in every six Saturdays, 10.00am to 5.00pm.


Relevant training will be provided.

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Living wage